Dream Broker is the leading online video software company in the Nordics. Our vision is to revolutionise communication in a fun, natural and productive way with videos. Our online video software, Dream Broker Studio, is used already by over 800 enterprise customers in their communication, leadership and learning. Today, we are a team of over 150 professionals with a focus on rapid global expansion via Central and Western Europe.
We are looking for Customer Support Specialist to a key role in supporting our customers as well as our customer management and sales teams.
As a Customer Support Specialist your responsibilities include:
- providing support and product expertise to our customers and internal teams
- ensuring high quality and up-to-date user support material and documentation
- acting as a product ambassador
- delivering the highest customer value through your product competence
Customer Support Specialist has a crucial role in ensuring the highest value for Dream Broker’s customers and supporting our growth with them. Together with your colleagues your job is to bring online video communication eventually to all employees in our customer organisations.
You would be a part of our Customer Success Desk, directly in the heart of our business and product expertise.
We are looking for a person with:
- Good-hearted and highly ethical approach to work and business
- IT or Communications related education, or previous experience from customer support
- Strong communication skills in English and Finnish – fluency in another Nordic language is a plus
- Understanding on how SaaS technologies work
- Willingness to grow as a true professional in an international software company
We offer you a chance to join one of the fastest growing software product companies in the Northern Europe. You are given a unique opportunity to make a great impact through your expertise and efforts to support the whole company’s long-term targets. You will cooperate with our multinational organisation and constantly growing enterprise customer base in the Northern and Central Europe and be supported by a great team consisting of highly skilled colleagues. We offer you a competitive salary package which you can influence with your personal success.
We are ready to hire as soon as we find the right, good-hearted person, so act quickly.
Your office will be located in Helsinki, Ruoholahti.
Please apply by submitting your application letter and CV (in English) to email@example.com with the title Customer Support Specialist.
Dream Broker is a Finnish online video software company and is one of the fastest growing technology companies in Europe. The vision is to revolutionize communication in a fun, natural and productive way, with videos. Dream Broker has over 800 loyal business customers and over 150 employees in the Nordics, The Netherlands and Germany. Dream Broker has been awarded multiple times for its innovativeness and growth. Dream Broker won Deloitte Fast 50 Finland competition in 2012. In 2013, Dream Broker held the 3rd position, and was selected and recognized as a Red Herring Top 100 Europe company. In 2013, Dream Broker was selected “Growth Company of the Year” by Tietoviikko, an authoritative IT newspaper in Finland. And in 2016 in its video distribution services review, Tietoviikko ranked Dream Broker’s online video software as best in its own class, nominating it with a highest score. During the years 2016, 2017 and 2018, Dream Broker has been included among the Top 250 IT companies in Finland. Dream Broker has offices in Helsinki, Turku, Stockholm, Copenhagen, Oslo, Amsterdam, Berlin and Frankfurt. Dream Broker is one of the rarest providers that can offer truly cyber secure video communication software. Furthermore, Dream Broker is independent and under private ownership since its establishment in 2007. Dream Broker highlights sustainability, social responsibility and business ethics in all its operations.