Our expertise and customer support

With proven expertise and dedicated customer support, we provide reliable communication software enabling you to communicate and collaborate securely and seamlessly.

Experienced partner in secure communication

Nearly two decades of supporting our customers across multiple sectors and countries have strengthened our expertise to help you succeed in communication and collaboration with secure communication software.

Through dedicated in-house personnel in customer management teams and technical customer support, we are committed to delivering value at every step, ensuring that your organisation benefit from using Dream Broker’s software products #One and Studio.

Working with our customers

Planning

We create a plan with you for implementing our software into your daily use cases.

Software setup

We help you with the technical implementation or integrations so that you can start using the software immediately.

Workshops

With dedicated account executives and Dream Broker’s user-friendly tutorials, you will learn to maximize the impact of your communication.

Support

Connect with our customer support and helpdesk team to make sure you can gain concrete value by using #One and Studio.

Review

Together, we evaluate areas of improvement and help you scale best practices throughout the organisation.

Dedicated customer management

As our customer, you are assigned a dedicated account executive as a single point of contact for professional guidance and support. The aim is to help your to maximise the benefits from using Dream Broker’s products and adopt the products swiftly and seamlessly as part of your oragnisation’s daily communication, collaboration and learning.

Your dedicated account executive is available for both on-site and remote meetings to provide expert consultation and assistance in your specific use cases and needs.

Customer support and helpdesk

We are committed to providing world-class technical customer support to all of our customers via email, phone and live chat. Our helpdesk team is always happy to provide you with product support and assist with any product related topics, ensuring effective software implementation, smooth integration, and quick issue resolutions.

You can contact customer support and helpdesk from Monday to Friday between 8:00-16:00 EET:

- Phone: +358 10 232 7771
- Email: support@dreambroker.fi

Solution engineer support

Our technical team is ready to assist you with larger scale system integrations such as identity and access management for users of Dream Broker’s products or content embedding to external systems. Our solution engineering professionals work alongside your IT and information security departments to ensure seamless integration and fast resolution of any emerging integration issues.

Technical and learning resources

For fast onboarding and adoption of Dream Broker’s products, we offer you with easy-to-follow self-learning tutorial videos and guides covering key functionalities, workflows, and best practices. Our product and security documentation provides your IT and information security teams with clear information on product functionalities, integration possibilities, authentication protocols, and compliance.